Privacy Policy

Last updated: 22 August 2026

Multiground Hospitality Group respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our hospitality support services.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you contact Multiground Hospitality Group or submit an enquiry through our website, we may collect information such as:

• Your name and surname

• Company, hotel or property name

• Email address

• Telephone or WhatsApp contact number

• Your job title or role

• Information about your property or accommodation business

• Details about the hospitality support services you are interested in

• Any other information you voluntarily provide in your enquiry

We only seek information that is reasonably necessary to understand and respond to your enquiry.

2. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries and requests for information

• Discuss potential partnerships and business opportunities

• Understand your property's hospitality support requirements

• Provide information about our services

• Communicate with you regarding an enquiry or potential business relationship

• Improve our services and website

• Maintain appropriate business and administrative records

We will not use your personal information for purposes unrelated to your enquiry without an appropriate legal basis or, where required, your consent.

3. Information Submitted Through Our Enquiry Form

Our website may use Google Forms to collect hospitality and partnership enquiries.

Information submitted through the enquiry form is accessible only to authorised persons responsible for reviewing and responding to enquiries.

Please do not submit confidential, sensitive, or unnecessary personal information through the enquiry form.

4. Sharing of Information

Multiground Hospitality Group does not sell or rent personal information to third parties.

We may disclose information where reasonably necessary to:

• Provide or coordinate services you have requested

• Work with service providers supporting our business operations

• Comply with applicable legal or regulatory requirements

• Protect our rights, property or legitimate business interests

Where third parties process personal information on our behalf, appropriate measures should be taken to protect that information.

POPIA requires responsible parties to implement reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access or unlawful processing.

5. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage an ongoing business relationship, or where retention is required by law.

When information is no longer required, we may securely delete or dispose of it.

7. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Ask questions about how your information is being used

• Object to certain forms of processing where applicable

• Request deletion of information where legally permitted

Requests concerning personal information can be made by contacting us using the details below.

8. Cookies and Website Information

Our website may use standard technologies or services that collect limited technical information about visitors, such as browser type, device information or general website usage.

This information may be used to help maintain and improve the website.

9. Third-Party Services

Our website may use third-party services such as Google Sites and Google Forms to operate certain website and enquiry functions.

Information submitted through these services may be processed in accordance with the relevant third party's privacy practices in addition to this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or business practices.

The updated version will be published on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related enquiry, please contact:

Multiground Hospitality Group
Email: info@multigroundgroup.com
Telephone: 0800208133
Location: Richards Bay, South Africa

We will endeavour to respond to privacy-related enquiries within a reasonable period.